Privacy policy

Last updated: July 30, 2026

Alvroq operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a secure and convenient shopping experience. Alvroq is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on your interaction with our Services and applicable laws, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and phone number.
  • Payment information, including payment method details, transaction confirmations, and billing information.
  • Account information, including usernames, passwords, preferences, and account settings.
  • Order information, including products viewed, shopping cart contents, purchases, returns, exchanges, cancellations, and order history.
  • Customer service communications, including messages and inquiries you send to us.
  • Device information, including browser type, IP address, device identifiers, operating system, and network information.
  • Usage information, including how you interact with our website, pages viewed, browsing behavior, and other analytics data.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, subscribe to communications, contact customer support, or otherwise provide information.
  • Automatically through cookies and similar technologies when you use our Services.
  • From service providers who perform services on our behalf.
  • From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information to:

Provide and Improve Our Services

We use your information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Process returns and refunds;
  • Manage customer accounts;
  • Provide customer support;
  • Remember your preferences;
  • Improve our products and Services;
  • Personalize your shopping experience.

Marketing and Advertising

We may use your information to:

  • Send promotional emails and marketing communications;
  • Display personalized advertisements;
  • Recommend products based on your shopping activities.

You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We use personal information to:

  • Verify customer identities;
  • Detect and prevent fraud;
  • Protect customer accounts;
  • Maintain website security;
  • Comply with legal obligations.

Customer Support

We use your information to respond to inquiries and provide effective customer service.

Legal Compliance

We may use your information where necessary to comply with applicable laws, regulations, legal processes, and law enforcement requests.

How We Share Personal Information

We may disclose your personal information when necessary, including:

  • With Shopify, payment processors, logistics providers, hosting providers, analytics providers, cloud storage providers, and customer service providers that help us operate our business.
  • With advertising and marketing partners where permitted by law.
  • When you request or authorize us to share information with third parties.
  • Within our corporate affiliates where applicable.
  • To comply with legal obligations, enforce our policies, protect our rights, or in connection with a merger, acquisition, or similar business transaction.

Relationship with Shopify

Our store is hosted by Shopify.

Shopify processes personal information to operate and improve the Services provided through our online store. Information submitted through our store may be shared with Shopify and certain authorized third-party service providers located in different countries.

Shopify may also process certain information collected across Shopify merchants to improve platform functionality, fraud prevention, security, and personalized services.

For more information regarding Shopify's privacy practices, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites

Our Services may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the applicable legal age in their jurisdiction. If you believe that a child has provided personal information to us, please contact us so we can remove the information where required.

Security and Data Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide our Services;
  • Fulfill legal obligations;
  • Resolve disputes;
  • Enforce our agreements;
  • Protect our legitimate business interests.

Your Rights and Choices

Depending on applicable laws where you reside, you may have rights including:

  • The right to access your personal information.
  • The right to correct inaccurate information.
  • The right to request deletion of your personal information.
  • The right to receive a copy of your personal information.
  • The right to request data portability.
  • The right to opt out of certain targeted advertising activities where applicable.
  • The right to manage your marketing communication preferences.

We may verify your identity before fulfilling certain requests as required by law.

To learn more about how Shopify processes personal information, please visit:

https://privacy.shopify.com/en

Complaints

If you have concerns regarding how we process your personal information, please contact us using the contact information below.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to, processed, and stored in countries outside your country of residence.

Where required by law, we rely on legally recognized transfer mechanisms, including Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the revised Last updated date.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Alvroq

Legal Representative: DENNIS ROBBERS

Email: admin@alvroq.com

Phone: +1 240-832-4502

Business Address:
814 Woodford Ave N
Kent, WA 98031
United States