Shipping policy
Last updated: July 30, 2026
Thank you for shopping with Alvroq. This Shipping Policy explains how we process and deliver your orders. Please read the information below before placing an order.
Order Processing
- Orders are typically processed and shipped within 2–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During periods of severe weather, natural disasters, carrier disruptions, or other unforeseen circumstances, shipment processing may be delayed. Orders will be shipped as soon as conditions return to normal.
Estimated Delivery Time
After your order has been shipped, the estimated delivery time is approximately:
30–45 business days
Please note that delivery times are estimates only and may vary depending on your destination, local carrier operations, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping charges vary depending on the destination country or region.
The available shipping methods for your location, including any applicable free shipping threshold, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment at:
Please allow a short period after shipment for tracking information to become available.
Lost Packages
If your package appears to be lost during transit or has not arrived within a reasonable period beyond the estimated delivery window, please contact our customer support team.
Email: admin@alvroq.com
We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before submitting your order.
Alvroq is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Shipping Delays
While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Transportation disruptions
- Customs inspections
- Carrier operational delays
- Public holidays
- Other unforeseen events
We appreciate your patience and understanding should these situations arise.
Contact Information
If you have any questions regarding shipping or need assistance with your order, please contact us:
Store Name: Alvroq
Legal Representative: DENNIS ROBBERS
Email: admin@alvroq.com
Phone: +1 240-832-4502
Business Address:
814 Woodford Ave N
Kent, WA 98031
United States