Last updated: July 30, 2026

At Alvroq, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it;
• Unworn or unused;
• With original tags attached;
• In its original packaging; and
• Accompanied by the receipt or other proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

Email: admin@alvroq.com

If your return request is approved, we will provide instructions on how and where to send your package.

Return Address:

814 Woodford Ave N
Kent, WA 98031
United States

Items returned without first requesting a return authorization will not be accepted.

You may contact us at admin@alvroq.com if you have any questions regarding returns or refunds.

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Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the returned item is:

• Damaged during transportation;
• Defective;
• Incorrectly shipped; or
• Has any quality-related issue caused by us,

Alvroq will cover the return shipping costs.

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Damages and Issues

Please inspect your order immediately upon delivery.

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

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Non-Returnable Items

Certain products cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants);
• Custom or personalized products;
• Personal care items (such as beauty products);
• Hazardous materials;
• Flammable liquids or gases.

Please contact us before placing your order if you have questions regarding whether a specific product is eligible for return.

We also do not accept returns for:

• Sale or clearance items; and
• Gift cards.

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Exchanges

The fastest way to receive a replacement item is to return the original item.

Once your return has been accepted, you may place a new order for the replacement product.

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European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

Returned items must be:

• Unused;
• In their original condition;
• With tags attached;
• In the original packaging; and
• Accompanied by proof of purchase.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

Email: admin@alvroq.com

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Contact Information

Store Name: Alvroq

Legal Representative: DENNIS ROBBERS

Email: admin@alvroq.com

Phone: +1 240-832-4502

Business Address:
814 Woodford Ave N
Kent, WA 98031
United States